Team Lead- Bankruptcy & Default Operations

Diaz Anselmo & Assoc. PA•Naperville, IL

21h•$22 - $25

About The Position

The Team Lead oversees daily workflow operations, supports team performance, and helps drive operational excellence in bankruptcy and default operations. The role provides guidance, training, and day-to-day support to team members while ensuring compliance with client, investor, and regulatory requirements. The Team Lead also maintains a small portfolio of files and provides direct production support during high-volume periods or staffing shortages. The position is suited to someone with a background in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations who enjoys coaching others, solving problems, and maintaining high standards in a fast-paced environment. It involves managing workflow, conducting quality reviews, supporting audits and reporting, and identifying process improvements. The work requires extended desk and computer use, visual review of detailed legal documents and electronic records, communication in person and through digital channels, operation of standard office equipment, and occasional movement around the office and lifting up to 20 pounds. The posting describes a collaborative, supportive work environment, opportunities to lead and mentor, challenging legal operations work, professional growth pathways, competitive compensation, and a comprehensive benefits package.

Requirements

2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations.
Experience working in foreclosure law firms, bankruptcy operations, or mortgage default servicing.
Ability to manage workflow, coach team members, and analyze performance metrics to identify operational trends.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Excellent problem-solving, decision-making, interpersonal communication, and organizational skills, with high attention to detail.
Ability to work at a desk and computer for extended periods.
Visual acuity to review detailed legal documents and electronic records.
Effective communication skills in person, by phone, and through digital platforms.
Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.
Mobility to move throughout the office environment and occasionally lift up to 20 pounds.

Nice To Haves

1+ year in a Team Lead, Senior Specialist, or supervisory support role.
Familiarity with legal case management platforms such as Perfect Practice.
A collaborative leadership style focused on supporting team success.
Commitment to operational excellence and accuracy.
Ability to balance a small individual caseload with broader team objectives.
Flexibility and adaptability in changing priorities and business environments.
A proactive approach to identifying and resolving workflow challenges.

Responsibilities

Manage and prioritize daily team workflow to ensure tasks are accurate, timely, and completed in alignment with strict deadlines.
Conduct quality reviews and spot checks to maintain accuracy, adhere to client scorecards, and meet internal expectations.
Serve as a first point of contact for team questions and escalations, provide coaching, and support professional development and performance improvement.
Assist with onboarding and ongoing training, and support implementation of new departmental procedures and process updates.
Support internal audits, client requests, reporting initiatives, scorecard rebuttals, and departmental projects.
Identify workflow improvement opportunities, share recommendations with leadership, and help resolve operational bottlenecks.
Maintain a small portfolio of files and provide direct production support during high-volume periods or staffing shortages.