Team Lead, Operations

DSV • Lancaster, TX

3d • Onsite

About The Position

The Team Lead coordinates and oversees assigned daily operational activities under the direction of the Operations Supervisor. The role oversees associates handling warehousing, receiving, and shipping in the assigned area, with the goal of meeting company service, cost, performance, safety, and quality objectives. The Team Lead mentors and trains associates, supports warehouse workflow and labor management, and helps ensure compliance with Standard Operating Procedures, corporate and site policies, safety requirements, and applicable quality standards.

The position involves coordinating inbound and outbound shipments, verifying product and paperwork, researching discrepancies, preparing activity reports, and supporting quality control. It also includes operating and inspecting material-handling equipment, maintaining a clean and orderly warehouse, reporting equipment issues and non-conformities, participating in department, quality, and safety meetings, and assisting with building, grounds, and equipment maintenance. Other clerical and administrative tasks may be assigned by site management. Evening and weekend work may be needed, and overtime may be mandatory or voluntary based on business needs.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a logistics, distribution, or relevant environment.
• Ability to operate material-handling equipment (MHE).
• Satisfactory completion of a forklift training program.
• Basic computer skills, including use of RF scanners and WMS functions.
• English reading, writing, and verbal communication skills.
• Basic to intermediate math skills for verifying product quantities, counting inventory, and related product-handling tasks.
• Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to communicate effectively and respectfully with all levels of the organization.
• Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
• Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
• Ability to walk and stand constantly; bend frequently; occasionally manipulate with hands and fingers, sit, and handle product or packaging materials; lift, carry, push, and pull 21–50 pounds; and reach above the shoulder or outward, squat, or kneel.
• Ability to work evenings and weekends as needed and overtime as dictated by business needs.

Nice To Haves

• 2–4 years of experience in a warehouse, logistics, or distribution environment.
• 2–4 years of proven forklift experience.
• Current or prior MHE certification.

Responsibilities

• Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
• Assist with forklift operation and certification for associates.
• Oversee and coordinate unloading inbound shipments, stacking product, and picking and staging outbound shipments to meet productivity objectives.
• Verify inbound and outbound paperwork with drivers and ensure products are counted accurately.
• Load orders efficiently and accurately at the appropriate doors and trailers.
• Process shipping, receiving, and picking tasks according to Standard Operating Procedures and research related discrepancies.
• Communicate professionally with customers by telephone, electronically, or in person, as needed.
• Prepare accurate and timely activity reports for site management.
• Use documentation to verify that products and orders are received, shipped, and picked correctly; check quality and report damages or discrepancies.
• Stack, package, shrink-wrap, and label products.
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager, and bring non-conformities to the attention of the Quality Department.
• Participate in quality, safety, and department meetings.
• Follow relevant ISO standards, safety protocols, Standard Operating Procedures, company policies, site policies, and OSHA/MSDS standards.
• Maintain a clean, neat, orderly, and secure warehouse work area and promote safe work practices.
• Direct warehouse work-team operations to achieve prescribed objectives.
• Assist associates and temporary labor with productivity sheets and accurate recording of production and payroll hours.
• Assist the Supervisor with workforce levels and participate in establishing work schedules; help ensure schedules are implemented and jobs are assigned and completed effectively.
• Assist the Operations Supervisor in ensuring associates handle products according to quality procedures and guidelines.
• Operate equipment safely and efficiently, inspect equipment daily, perform minor maintenance, maintain an active forklift certification, and report equipment problems.
• Perform or assist with building, grounds, and equipment maintenance as assigned.
• Perform other clerical or administrative tasks as directed by site management, such as answering telephones, scheduling, greeting visitors, filing, and record keeping.
• Work evenings and weekends as needed, work overtime as dictated by business needs, and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED