Team Lead, Operations

DSV•Dallas, TX

2d•Onsite

About The Position

The Team Lead coordinates and oversees daily operational activities in an assigned area under the direction of the Operations Supervisor. The role oversees associates responsible for warehousing, receiving, and shipping, supporting company service, cost, performance, safety, and quality objectives. The Team Lead mentors and trains associates, coordinates warehouse workflows and labor, and ensures work is performed according to Standard Operating Procedures and applicable company policies. The position also supports customer service, quality control, safety and housekeeping, equipment operation and upkeep, and maintenance activities. It may include clerical and administrative tasks assigned by site management. The role is based at DSV’s Dallas, Texas location and is full-time. The expected base pay is $24.88 per hour; actual compensation depends on job-related factors.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program.
Ability to work in unregulated warehouse temperatures during warmer and colder months, which may range from mild to moderate.
Basic computer skills, including use of RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate mathematical skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Maintain an active forklift certification.
Willingness to work evenings and weekends as needed and work overtime as dictated by business.

Nice To Haves

2–4 years of experience in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Oversee and coordinate unloading inbound shipments, stacking product, and picking and staging outbound shipments to meet productivity expectations.
Verify inbound and outbound paperwork with drivers, ensure products are counted, and load orders accurately according to doors and trailers.
Research discrepancies in shipping and receiving and process functions according to Standard Operating Procedures.
Communicate professionally with customers by phone, electronically, or in person, and prepare accurate activity reports for site management.
Conduct quality checks using appropriate documentation; verify product and order accuracy, report damage or discrepancies, and stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Follow relevant ISO standards and safety protocols; maintain a clean, orderly, and secure warehouse work area; comply with SOPs, company policies, safety rules, and OSHA/MSDS standards; and participate in safety meetings.
Direct the warehouse work team to achieve prescribed objectives and assist associates and temporary labor with productivity sheets and accurate production and payroll-hour records.
Assist the Supervisor with workforce levels, work schedules, job assignments, and ensuring jobs are completed properly and products are handled according to quality procedures.
Participate in department meetings and initiate, document, and communicate actions concerning non-conformities and quality-system problems through designated channels, bringing non-conformities to the Quality Department’s attention immediately.
Operate assigned material-handling and warehouse equipment safely and efficiently; inspect equipment daily, perform minor maintenance, maintain equipment upkeep, and report equipment problems.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform clerical and administrative duties as directed, which may include answering telephones, scheduling, appointments, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime as dictated by business needs, whether mandatory or voluntary.
Perform other duties as assigned.