Team Lead Operations

Tennant Company•Louisville, KY

3d•Onsite

About The Position

The Team Lead Operations provides direction, instructions, and guidance to assigned functional areas and completes projects as assigned. The role promotes a positive environment that fosters teamwork and ensures safe, efficient processes and procedures. The Team Lead provides daily work direction, prioritizes workloads, and is responsible for the department or shift when supervision is absent. The role spends approximately 80% of its time on the production floor and 20% behind a computer. The position supports day-to-day manufacturing performance by communicating with and motivating team members, monitoring key metrics, supporting continuous improvement, resolving shop-floor issues, and coordinating with technical teams and other leads or supervisors. It also helps ensure adherence to standard work and company policies, trains and follows up with new employees, and provides daily recaps for end-of-shift reporting. The schedule is Monday through Thursday, 3 p.m. to 1 a.m., with flexibility to cover overtime and absences.

Requirements

Previous experience in a manufacturing environment.
Demonstrated leadership abilities and experience.
Ability to acquire a forklift license.
Ability to build and maintain positive internal and external relationships while maintaining a client-service orientation.
Ability to encourage a workplace culture focused on high performance, accountability, and continuous improvement.
Willingness to address people appropriately when standard work or policies are not followed.
Problem-solving ability.
Ability to concentrate, make decisions, and work calmly and effectively in a high-pressure, deadline-oriented environment.
Willingness to be flexible with time and adapt to a changing work environment.
Ability to use sound judgment and discretion when handling highly confidential information.
Consistent attendance onsite or remotely as needed by the business.
Ability to take direction and accept supervision.
Ability to work independently, organize and accurately prioritize work, attend to detail, recognize urgency, and use good judgment in varied situations.
Flexibility to cover overtime and absences.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move 40 pounds.

Nice To Haves

Tennant Company experience.
Experience leading teams.
Ability to develop leadership skills toward supervision.

Responsibilities

Provide daily work direction and prioritize the workload within the assigned area.
Take responsibility for the department or shift when supervision is absent.
Communicate with and motivate team members to meet department goals.
Participate in and support continuous improvement events.
Identify, troubleshoot, and resolve bottlenecks, supply chain problems, and training deficiencies using established problem-solving processes.
Serve as the primary shop-floor contact for issues and engage appropriate resources to resolve them.
Monitor key metrics related to safety, quality, delivery, cost, and engagement.
Collaborate with the technical team and other leads or supervisors to drive improvements.
Provide root-cause analysis and short-term corrective actions for customer service and quality issues.
Address violations of policies and procedures and escalate matters to a supervisor for formal disciplinary action.
Provide a detailed end-of-shift recap of what went well and what did not for the EOS report.
Attend and actively participate in daily start-of-shift meetings and support cell captains as needed.
Lead effective Tier 1 meetings to drive daily performance and improvement.
Audit in-process quality and work with the team to reduce scrap and rework.
Train in security and emergency response details.
Train new employees and follow up with them regularly.
Use SAP, CM03, and other planning tools, and follow standard work.