Team Lead, Operations

DSV•Lancaster, TX

1d•Onsite

About The Position

The Team Lead coordinates and oversees assigned daily operational activities under the direction of the Operations Supervisor. The role oversees associates responsible for warehousing, receiving, and shipping products in their area, supporting company service, cost, performance, safety, and quality objectives. The Team Lead mentors and trains associates, coordinates shipping and receiving, supports customer service and quality control, directs warehouse work teams, and helps ensure compliance with safety protocols, Standard Operating Procedures, corporate policies, and site-specific requirements. The role may also assist with equipment and facility maintenance and perform clerical or administrative tasks as assigned. The position is based at DSV’s Lancaster, Pennsylvania location.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program and maintenance of an active forklift certification.
Basic computer skills, including use of RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Ability to adapt to change and thrive in a fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to meet the stated physical demands, including lifting, carrying, pushing, or pulling 21–50 pounds.

Nice To Haves

2–4 years of experience in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Coordinate inbound unloading, product stacking, outbound picking and staging, and order loading; verify shipping and receiving paperwork and product counts.
Process shipping, receiving, and picking activities according to Standard Operating Procedures and research related discrepancies.
Communicate professionally with customers by phone, electronically, or in person, and prepare accurate activity reports for site management.
Use appropriate documentation to verify that products and orders are received, picked, and shipped correctly; report damage or discrepancies and stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Follow applicable ISO standards, safety protocols, OSHA/MSDS standards, Standard Operating Procedures, and corporate and site-specific policies; maintain a clean and orderly warehouse and participate in safety meetings.
Direct warehouse work teams toward prescribed objectives and assist with productivity sheets, production and payroll-hour tracking, staffing levels, work schedules, and effective job assignments.
Support the Operations Supervisor in ensuring associates handle products according to quality procedures and guidelines.
Participate in department meetings and help prevent, identify, record, and resolve non-conformities; promptly notify the Quality Department of non-conformities.
Operate assigned material-handling equipment safely and efficiently, inspect equipment daily, perform minor maintenance, maintain active forklift certification, and report equipment problems.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform other clerical or administrative tasks as directed, such as answering phones, scheduling, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime as dictated by business needs.
Perform other duties as assigned.