Operations Team Lead

Richemont • Grand Prairie, TX

2d

About The Position

The Operations Team Lead works closely with the Supervisor to oversee and optimize daily operations in a luxury retail distribution center. The role supports efficient and accurate processing of high-value goods while upholding quality, security, and cost-efficiency standards. It requires effective communication with internal teams and external stakeholders, including Richemont’s brands and Maisons, and leadership of operational implementation and continuous improvement.

Requirements

• High school diploma or equivalent.
• 2–3 years of experience in operations or a similar environment.
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Intermediate knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Proven experience leading and managing teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous-improvement mindset and openness to learning and finding innovative solutions.
• Flexibility to adapt quickly to changing circumstances and work in different departments, functions, and shifts.
• Experience identifying root causes and implementing corrective actions to prevent recurrence.

Nice To Haves

• Understanding of logistics processes, including inbound, outbound, returns, inventory, and planning and scheduling.
• Experience with warehouse management systems; SAP experience is a strong plus.
• Spanish language skills.

Responsibilities

• Assist the Supervisor with daily tasks, guidance, and coordination to support smooth team operations and handoffs across multiple shifts.
• Train and mentor employees, monitor performance, provide guidance, and ensure adherence to policies.
• Assign daily work, monitor progress, and adjust assignments to meet operational demands.
• Oversee efficient processing of luxury retail products and monitor KPIs.
• Resolve bottlenecks and maintain quality and security standards.
• Serve as a point of contact for brands and Maisons, communicate with internal teams, and carry out shift communication plans.
• Lead implementation and maintenance of standard operating procedures.
• Identify and implement process improvements using Lean and 5S principles; conduct 5S audits and participate in change management.
• Maintain a safe and clean work environment and ensure adherence to safety protocols.
• Participate in SAP/EWM system checks and business development projects.
• Cross-train to support multiple departments.
• Participate in leadership development activities, including stand-up meetings, all-hands facilitation, teach-backs, audits, and SOP development.
• Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for employees and household members.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED