Team Lead - Operations

Ameriprise Financial Services, LLC • Minneapolis, MN

10d • $62,300 - $85,700 • Hybrid

About The Position

The Team Lead - Operations provides day-to-day work direction and leadership for direct reports, supporting customer-focused service for advisors, clients, and relationship partners. The role develops and motivates the team, leads process improvements, and helps ensure a high level of customer service. It may also support customer service initiatives and business-driven projects that improve team performance and operational effectiveness.

This position requires working in the office at least four days per week, with flexibility to work from home one day per week. Some roles may have additional or different in-office requirements, which will be discussed during the hiring process. Applicants must have valid U.S. work authorization that does not now or in the future require visa sponsorship.

Requirements

• High school diploma or GED.
• 3–5 years of relevant experience.
• Prior experience coaching or providing indirect leadership to others.
• Strong organizational and communication skills, including the ability to explain complex issues clearly and understandably.

Nice To Haves

• Bachelor’s degree or equivalent (four years).
• Previous direct leadership experience.
• Experience with Ameriprise procedures and policies.

Responsibilities

• Lead and coach direct reports, providing work direction and support on Cost Basis processing standards and techniques.
• Help direct reports resolve complex or high-priority service issues, or respond to and resolve those issues directly as necessary.
• Manage direct-report workloads and guide prioritization to meet or exceed accuracy and transaction-processing expectations.
• Participate in cross-functional projects and process-improvement teams, providing subject-matter expertise on matters with risk and control implications.
• Provide feedback through effective performance-management practices and support employees’ skill development and individual and team success.
• Review exception trends and implement corrective actions to improve quality and accuracy.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may be available in the form of bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED