Operations Team Lead

Richemont • Grand Prairie, LA

8d

About The Position

The Operations Lead works closely with the Supervisor to oversee and optimize daily operations within a luxury retail distribution center. The role ensures high-value goods are processed efficiently and accurately while maintaining high standards of quality, security, and cost efficiency. It requires effective communication with internal teams and external stakeholders, including the company’s brands and Maisons, and includes leading operational improvements.

Requirements

• High school diploma or equivalent.
• 2–3 years of experience in operations or a similar environment.
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Intermediate knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Proven experience leading and managing teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous-improvement mindset and openness to learning and finding innovative solutions.
• Flexibility to adapt to changing circumstances and work in different departments, functions, and shifts.
• Experience identifying root causes of problems and implementing corrective actions to prevent recurrence.

Nice To Haves

• Understanding of logistics processes, including inbound, outbound, returns, inventory, and planning and scheduling.
• Experience with warehouse management systems; SAP experience is a strong plus.
• Spanish language skills.

Responsibilities

• Assist the Supervisor with daily tasks and provide support and guidance to ensure smooth team operations and handoffs across multiple shifts.
• Train and mentor employees, provide guidance, monitor performance, ensure policy adherence, and develop the team’s skills and knowledge.
• Assign daily work, monitor progress, and adjust work to meet operational demands.
• Oversee efficient processing of luxury retail products; monitor KPIs, resolve bottlenecks, and maintain quality and security standards.
• Serve as a point of contact for brands and Maisons, communicate with internal teams, and carry out shift communication plans.
• Lead implementation and maintenance of SOPs; identify and implement process improvements using Lean and 5S principles, conduct 5S audits, and participate in change management.
• Maintain a safe and clean work environment and ensure adherence to safety protocols.
• Participate in SAP/EWM system checks and business development projects.
• Cross-train to support multiple departments.
• Participate in leadership-development activities, including stand-up meetings, all-hands facilitation, teach-backs, audits, and SOP development.
• Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for associates and household members.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED