Operations Team Lead
About The Position
The Operations Team Lead provides day-to-day coordination and hands-on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, the Lead helps ensure workflows, safety procedures, and standard operating procedures are followed to meet daily targets and KPIs. The role prioritizes tasks, allocates labor and equipment according to established plans, assists with routine floor issues, and supports training, work quality monitoring, and operational continuity. The position coordinates shipment scheduling and day-to-day team activities, supports warehouse and shipping tasks, and monitors safety and operational requirements. It is a 100% on-site role in a warehouse or transportation-terminal environment.
Requirements
- Three or more years of experience in a warehouse, distribution, logistics operations, or multimodal terminal environment.
- Ability to motivate, train, and guide frontline employees.
- Ability to communicate effectively in English, verbally and in writing.
- Ability to prioritize tasks and manage competing operational demands within established procedures.
- Ability to maintain regular and predictable attendance.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Proficiency with common office technologies, including Windows PCs, Microsoft Office 365, and web conferencing tools.
- Experience with Warehouse Management systems.
- Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, with frequent exposure to hot and cold temperatures, occasional outdoor work and precipitation, and regular exposure to vehicle traffic, exhaust, dust, and moderate to loud noise.
- Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
- Ability to perform extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8–12 hours per shift; lift, push, pull, and carry freight up to 50 pounds without assistance; and occasionally handle freight up to 75 pounds with assistance or mechanical aids.
- Comfort commuting to and working in a 100% on-site setting.
Nice To Haves
- High school diploma or GED/equivalent preferred but not required.
- Prior experience in a lead or coordinator role preferred.
Responsibilities
- Schedule ocean and domestic shipments.
- Coordinate and direct daily work activities for assigned team members based on established schedules and operational plans.
- Assist the Operations Supervisor in executing daily volume, labor, and workload assignments.
- Conduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.
- Coordinate handling of urgent orders, cancellations, re-routes, and special service requirements within established guidelines.
- Work with customers on schedule changes.
- Use WMS for systems work (SAP).
- Pick, pack, and prepare items for shipping and delivery.
- Assist drivers with loading and unloading activities following dock and safety procedures.
- Identify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.
- Perform audits on outgoing shipments.
- Monitor work quality, safety compliance, and adherence to standard operating procedures.
- Escalate equipment, safety, or system issues promptly to minimize disruption.
- Ensure all work is completed in alignment with safety, environmental, and operational requirements.
- Perform other duties as assigned to meet evolving business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
