Team Lead, Operations

DSV•Lancaster, CA

2d•Onsite

About The Position

The Team Lead, Operations coordinates and oversees assigned daily operational activities under the direction of the Operations Supervisor. The role oversees warehouse associates handling receiving, shipping, and warehousing, supporting company service, cost, performance, safety, and quality objectives. The Team Lead mentors and trains associates, coordinates warehouse work, monitors quality and compliance, and may perform clerical or administrative tasks as assigned. The position is based in Lancaster, Pennsylvania, and requires operating material-handling equipment, maintaining an active forklift certification, and working in warehouse temperatures that may vary with the seasons. Evening and weekend work may be needed, and overtime may be mandatory or voluntary based on business needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program.
Basic computer skills, including RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to meet the position's physical demands, including frequent bending; constant walking and standing; occasionally manipulating hands and fingers, sitting, and handling products or packaging materials; lifting, carrying, pushing, or pulling 21–50 pounds; and reaching, squatting, or kneeling.
Maintain an active forklift certification.

Nice To Haves

2–4 years of experience in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Oversee and coordinate unloading inbound shipments, stacking products, and picking and staging outbound shipments.
Verify shipping and receiving paperwork with drivers, count products, and load orders accurately according to doors and trailers.
Research shipping and receiving discrepancies and process work according to Standard Operating Procedures.
Communicate professionally with customers in person, by telephone, or electronically, and prepare activity reports for site management.
Perform quality checks to confirm products and orders are received, shipped, and picked correctly; report damage or discrepancies; and stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Execute safety protocols, maintain a clean and orderly warehouse and work area, follow applicable policies and standards, and participate in safety meetings.
Direct warehouse work-team operations to achieve prescribed objectives.
Assist associates and temporary labor with productivity sheets and accurate recording of production and payroll hours.
Assist the Supervisor in maintaining appropriate staffing, establishing work schedules, assigning jobs, and ensuring schedules and procedures are followed.
Participate in department meetings and initiate or recommend action to address product, process, and quality-system non-conformities; promptly bring non-conformities to the Quality Department's attention.
Operate, inspect, and perform minor maintenance on material-handling equipment; report equipment problems and maintain equipment upkeep.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform clerical and administrative tasks as guided by site management, such as answering phones, scheduling appointments, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime as dictated by business needs.
Perform other duties as assigned.