Team Lead, Operations

DSV•Upper Nazareth Township, PA

2d•Onsite

About The Position

The Team Lead, Operations coordinates and oversees assigned operational activities under the direction of the Operations Supervisor. The role oversees warehouse associates handling receiving, shipping, picking, staging, and quality control, supporting company service, cost, performance, safety, and quality objectives. The Team Lead trains and mentors associates, coordinates warehouse workflows and labor, supports customer service and reporting, and ensures compliance with standard operating procedures, safety rules, and applicable standards. The position also involves operating and maintaining material-handling equipment and assisting with building, grounds, and equipment maintenance. The role has no supervisory responsibilities listed and may perform administrative duties as assigned. The work is based in a warehouse in Lower Nazareth, Pennsylvania, where temperatures can vary with the seasons. The expected base pay range is not provided.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program and maintenance of an active forklift certification.
Basic computer skills, including RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate mathematical skills for verifying quantities, counting inventory, and related product-handling duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Effective and respectful communication with all levels of the organization.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to meet the physical demands of the role, including frequent bending; constant walking and standing; lifting, carrying, pushing, and pulling 21–50 pounds; and reaching above shoulder or outward, squatting, or kneeling. Occasional hand and finger manipulation, sitting, and handling product or packaging materials are also required.

Nice To Haves

Two to four years of experience in a warehouse, logistics, or distribution environment.
Two to four years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and standard operating procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Oversee inbound unloading, product stacking, outbound picking and staging, shipment paperwork, product counts, and order loading.
Process shipping, receiving, and picking functions according to standard operating procedures and research discrepancies.
Communicate professionally with customers by telephone, electronically, or in person, and prepare accurate activity reports for site management.
Verify product and order quality, report damages and discrepancies, and stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Follow relevant ISO standards, safety protocols, OSHA/MSDS standards, standard operating procedures, and corporate and site policies.
Maintain a clean, orderly, and secure warehouse work area and participate in safety meetings.
Direct warehouse work-team operations to meet objectives and assist associates and temporary labor with productivity sheets and accurate production and payroll-hour records.
Assist the Supervisor with workforce levels, work schedules, job assignments, and ensuring work is completed properly and according to quality procedures.
Participate in department meetings and take or recommend action to prevent, identify, and resolve product, process, or quality-system non-conformities; promptly notify the Quality Department of non-conformities.
Operate assigned material-handling equipment safely and efficiently, inspect equipment daily, perform minor maintenance, report equipment problems, and maintain active forklift certification.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform other clerical and administrative tasks as directed, such as answering phones, scheduling, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime as dictated by business needs.
Perform other duties as assigned.