(USA) Member Team Lead

Walmart • Tucson, AZ

21h • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, and helps resolve member complaints. It also supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities, as well as compliance with company policies and the Open Door Policy.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service through assistance with purchasing decisions, merchandise location, self-service technology, register and self-checkout transactions, and club pickup orders.

The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, helping members transport items using cart retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; supports ethical and compliant practices; and leads or participates in teams to coordinate work and meet timelines and quality standards. It models company values by fostering belonging, building trusting relationships, mentoring others, serving customers and members, using reliable information to make decisions, and supporting continuous improvement and change.

The position is based at the Sam's Club at 4701 N Stone Ave, Tucson, Arizona. The hourly wage range is $22.00 to $30.00, with possible premiums of $0.35 to $3.00 per hour in certain circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years old.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide guidance on self-service technology and transactions.
• Assist members at registers or self-checkout and ensure club pickup orders are filled.
• Oversee assigned areas, including claims and returns, merchandise organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items using cart retrieval equipment and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
• Provide funds for register operations, prepare daily deposits and cash fund transfers, investigate overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with business partners to develop and implement processes, analyze information, monitor progress, and identify improvement opportunities.
• Explain, model, and support compliance with company policies, procedures, ethics standards, and related action plans; assist management with ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Foster belonging, build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Serve customers and members, make informed decisions that consider team and stakeholder needs, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits that may include parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed