Team Lead Jobs

About The Position

Requirements

• At least 1 year of retail experience and dedication to customer service excellence.
• Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
• Skills and experience to perform the role, with a commitment to continuous learning.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
• Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Ability to regularly move throughout all store areas and remain accessible to customers.
• Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
• Comfort with and enjoyment of assisting customers with makeup application and skincare services.
• Must maintain any required professional licenses and certifications, including applicable state-specific demonstrator or cosmetology licenses.

Responsibilities

• Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
• Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
• Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotional and special events.
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
• Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends to engage customers and encourage repeat client interactions.
• Support associate onboarding and continued learning through teaching opportunities, team meetings, and one-on-one discussions about goals and performance.
• Ensure associates understand available inventory and assortment, and use clienteling tools and technology to provide personalized omnichannel experiences.
• Support store fulfillment in designated areas by accurately and efficiently carrying out omni processes.
• Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards, following vendor and company directives.
• Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
• Adapt tactics and shift focus in response to changing circumstances and business needs.
• Lead shortage control and inventory accuracy in designated areas by completing price changes and product transfers and processing damaged items promptly.
• Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.

Benefits

• Hourly position with monthly bonus eligibility