Firearms Department Team Lead- Full Time
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities, with a focus on firearm sales, safe handling, and compliance with applicable laws and company policies. The Team Leader supports department goals and helps maintain a pleasant, productive shopping experience. Responsibilities include guiding and developing associates, coordinating department operations, maintaining product and inventory accuracy, and assisting customers with buying decisions. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Two to four years of retail sales experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports and to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Nice To Haves
- Supervisor experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm documentation.
- Direct and guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
- Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain corporate plan-o-grams.
- Help staff the department, participate in interviews and selection recommendations, coordinate training, provide input for performance appraisals, prepare weekly schedules, and coach and motivate associates.
- Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager; maintain strong customer service results.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
- Assist with supervisory duties, including interviewing, training, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Help customers make buying decisions by identifying and evaluating needs and recommending products.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
