Team Lead - Firearms

Bass Pro Shops•St. Charles, MO

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead gives daily direction to associates in the firearms department. The role supports department operations including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead supports leadership of firearm sales and compliance with applicable ATF, state, and local laws, company policies, and required firearm forms. The role helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. It provides guidance on firearm safety, handling, operations, and customer experience standards; coordinates merchandising and training activities; and supports staffing, scheduling, coaching, and performance management. The Team Lead helps maintain pricing, inventory, assortments, displays, signage, and advertised-item accuracy, and resolves customer and associate concerns with management and Human Resources. The position focuses on providing a pleasant, productive, and legendary customer experience by identifying customer needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and in-store pickup. Other duties may be assigned. This is a full-time position with benefits. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
2 to 4 years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the stated physical requirements, including standing or walking throughout the shift and moving objects up to 20 pounds constantly, with occasional lifting of objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisor experience.

Responsibilities

Give daily direction to associates in the firearms department.
Support the Group Sales Manager or Department Manager in firearm sales leadership and compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473, 3310, state, and internal forms.
Guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Prepare task lists and execute merchandising directives, including Top 25 and Extreme Savings items, while maintaining corporate planograms.
Help staff the department, participate in interviews and selection recommendations, coordinate training, provide input to performance appraisals, prepare weekly work schedules, and coach and motivate associates.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and work toward customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.