Firearms Team Lead

Bass Pro Shops • Rancho Cucamonga, CA

2d • $20 - $23

About The Position

The Firearms Team Lead works under the supervision of the Group Sales or Department Manager and provides daily direction to associates in the firearms department. The role supports firearm sales and legal and company-policy compliance, while overseeing merchandise presentation, inventory control, pricing, stocking, sales enhancements, and customer service. The Team Lead helps the department meet sales, gross margin, inventory shrinkage, and payroll goals and supports staffing, training, scheduling, coaching, and performance management.

Requirements

• High school diploma or equivalent.
• Two to four years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to meet the listed physical requirements, including standing and walking throughout the shift and moving objects up to 20 pounds constantly, with occasional team lifting of objects up to 100 pounds or more.

Nice To Haves

• Supervisor experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state and local laws, company policies, and required firearm forms, including Forms 4473 and 3310.
• Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
• Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate planograms.
• Help provide a pleasant and productive shopping experience and maintain strong customer service results.
• Assist with department staffing, interviewing, hiring recommendations, training coordination, performance-appraisal input, weekly schedules, coaching, and motivation.
• Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
• Help customers make buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation-attraction discounts.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED