Used Firearms Team Lead - Full Time
About The Position
The Used Firearms Team Lead operates the used firearms business, overseeing its daily buying, selling, and customer-service activities. The role is responsible for developing a fair-trade, customer-satisfaction-focused sales culture and achieving monthly sales goals and profitability through the acquisition, sale, and trade of pre-owned firearms. The Team Lead evaluates and appraises firearms, manages inventory and acquisition opportunities, and ensures required customer and regulatory paperwork is handled correctly. The position also supports firearm merchandising and online sales, collaborates with regional and corporate teams, trains Outfitters, and provides customer service on the sales floor and by phone. The role works under general supervision and uses established procedures and occasional independent judgment to resolve problems and recommend improvements.
Requirements
- High school diploma or equivalent experience.
- 2–4 years of experience.
- Must be at least 21 years of age.
- Ability to safely handle firearms.
- Knowledge of purchasing firearms through work in the firearms industry or firearm collecting.
- Good understanding of retail and knowledge of computers.
- Background in current firearm models.
- Ability to appraise used firearms and understand their marketable value.
- Strong work ethic and ability to multitask.
Responsibilities
- Evaluate and appraise used firearms using market-value knowledge, research, negotiation skills, and firearms identification expertise; negotiate acquisitions to achieve strong margins.
- Initiate customer ATF Form 4473 paperwork and conduct final checks of applicable company, state, and federal forms before firearm transfers.
- Manage used firearm inventory through daily purchasing and cultivating leads, including opportunities outside the store, local auctions, and estate sales.
- Comply with local, state, and federal firearms regulations as an employee of an ATF FFL-licensed dealer.
- Conduct monthly ATF compliance audits and other company-required audits.
- Merchandise used firearms and proactively arrange merchandise.
- Partner with the Internet Specialist to recommend firearms for online posting based on potential margin and sales speed.
- Communicate with Regional Gun Library Managers and the corporate used firearm merchandising team.
- Train and educate Outfitters on acquiring and disposing of used firearms, sales trends, policy and procedure changes, negotiation, firearm valuation resources, and related topics.
- Participate in ongoing training, including firearms and shooting products, shooting disciplines, systems, compliance, and selling skills and techniques.
- Provide customer service on the sales floor and by phone, answer firearm questions, quote purchase and retail prices, and resolve customer issues using sound judgment.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
