Team Beauty Lead - Full Time

Belk•Washington, NC

16d

About The Position

The Team Beauty Lead drives personal and department-wide results by building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach across multiple beauty brands. The Team Beauty Lead brings competitive drive and entrepreneurial confidence to a fast-paced commission environment. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain any required professional licenses and certifications, including applicable state-specific demonstrator or cosmetology licenses.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotional and special events.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends to engage customers and encourage repeat client interactions.
Support associate onboarding and continued learning through teaching opportunities, team meetings, and one-on-one discussions about goals and performance.
Ensure associates understand available inventory and assortment, and use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently carrying out omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards, following vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes and product transfers and processing damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.