Team Beauty Lead - Full Time

Belk•Staunton, VA

About The Position

The Team Beauty Lead drives personal and department-wide results by building personalized client relationships and sharing enthusiasm for cosmetics, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach across multiple beauty brands. The position calls for competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is an hourly position with monthly bonus eligibility. The Team Beauty Lead leads and supports Beauty Associates in customer service, sales, product knowledge, selling skills, and continued learning. The role also supports store fulfillment, merchandising, inventory accuracy, asset protection, and safety, while coordinating with store leaders to align team schedules and business priorities.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and to lift, carry, and move at least 40 pounds.
Comfort assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses where required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotional and special events.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to strengthen selling skills.
Connect with Beauty Associates through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized, seamless omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing on time.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.