Full Time Team Lead

Sky Zone•Los Angeles, CA

6d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads lead from the floor, support team members, and help ensure safe, smooth operations and memorable guest experiences. Responsibilities span operational leadership, guest service and sales, safety and compliance, and department-specific leadership. Depending on the rotation, the Team Lead may lead front desk performance and membership sales; oversee parties, events, scheduling, staffing, and upselling; or manage café inventory, health and safety, equipment, attractions, cleanliness, and facilities projects. A part-time Flex Lead option is noted as unavailable at some park locations and is primarily available on weekends to provide coverage for other Leads.

Requirements

Must be at least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to help wherever needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling, from booking through completion.
Manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
For the part-time Flex Lead option, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.