Team Lead, Operations Full Time

Crocs•Williamsburg, VA

About The Position

At Crocs, Inc., the Team Lead, Operations helps create memorable consumer experiences and supports the store’s day-to-day operations. The role includes serving consumers, sharing product and brand information, supporting sales goals, and helping maintain a positive team culture. The Team Lead also carries out key holder duties, including opening and closing procedures, cash handling, store recovery, and ensuring the store is ready for business each day. The position supports activities across store departments, including point-of-sale systems, customer service, merchandising, product placement, visual presentation, and stockroom operations. The Team Lead coordinates tasks in an assigned area, delegates work, monitors progress, and follows up to maintain service standards. The role requires schedule flexibility, including nights, weekends, holidays, and extended hours, and involves the physical demands of working throughout the store and handling merchandise.

Requirements

Must be 18 years or older.
2–3 years of retail experience.
Flexibility to work nights, weekends, holidays, and extended hours; regular attendance and punctuality are essential.
Desire to succeed in a high-growth, fast-paced retail environment.
Ability to move merchandise with appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to remain on feet for at least 8 hours per shift and continuously move throughout the store.
Ability to stand, walk, kneel, or balance for periods of time.
Ability to read and comprehend instructions, reports, and information on computer or register screens, and to input information into a computer.

Nice To Haves

Prior store leadership experience is preferred.

Responsibilities

Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
Contribute to a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values.
Assist across store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
Lead by example on the sales floor and work with Store Management to achieve and exceed individual and team sales goals through selling strategies and consumer engagement.
Manage day-to-day team activities in an assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up while maintaining service standards.
Stay informed about product collaborations, launches, and brand initiatives and share relevant knowledge with consumers.
Follow Crocs policies and procedures, including Asset Protection, shortage prevention, inventory control, and compliance initiatives.
Perform key holder duties, including opening and closing procedures, cash handling, store recovery standards, and preparing the store for business.