Operations Team Lead - Full Time

Belk•Gallatin, TN

About The Position

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries accurately and efficiently, ensuring new merchandise is customer ready. The role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. Working collaboratively with merchandising, omni, and selling teams, the Operations Team Lead supports operational excellence and store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, and stretch for product, and lift, carry, and move at least 40 lbs.
Ability to push or pull receiving equipment weighing up to 500 lbs.

Responsibilities

Take ownership, demonstrate accountability and initiative, and drive achievement of store objectives and key metrics.
Execute store shipment deliveries and lead the team in processing product accurately and efficiently to maximize productivity.
Maintain equipment, devices, communication boards, and back-of-house organization to promote efficiency.
Communicate daily goals and key tasks, and model behaviors that build team knowledge and improve operational results.
Use shipment systems and tools to plan and execute inbound and outbound activities.
Participate in weekly leadership workload planning meetings to ensure operational tasks are planned and scheduled.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items promptly.
Build team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances, forecasts, and business needs by adjusting tactics and shifting resources.
Assist with onboarding, initiate teaching opportunities, and support associates' continued learning.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture by helping team members understand their role in store goals and feel valued.
Support the in-store customer experience by providing excellent customer service and assisting the store during key coverage periods.