Operations Team Lead - Full Time

Belk•Auburn, AL

About The Position

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead collaborates with merchandising, omni, and selling teams to support operational excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Drive sales and deliver a positive customer experience through accurate, efficient processing of inbound deliveries.
Lead the team in processing store shipments and preparing and completing outbound shipments.
Maintain equipment, devices, communication boards, and organized back-of-house areas.
Communicate daily goals and key tasks, and model behaviors that build team knowledge and improve operational results.
Use shipment systems and tools to plan and execute inbound and outbound activities.
Participate in weekly leadership workload planning meetings to plan and schedule operational tasks.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, processing product transfers, and handling damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances by adjusting tactics and shifting resources in response to forecasts and business needs.
Assist with onboarding, provide teaching opportunities, and support associates’ continued learning.
Encourage associate engagement, share team successes, and celebrate achievements.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Support the in-store customer experience with excellent customer service and coverage during key periods.