Clothing Team Lead - Full-Time

Bass Pro Shops•Grandville, MI

About The Position

Under the supervision of the Group Sales or Department Manager, the Clothing Team Lead gives daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals; directs associates; prepares task lists and weekly schedules; and carries out merchandising directives and corporate plan-o-grams. The position helps provide a pleasant and productive shopping experience and a legendary customer experience by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role assists with staffing, interviewing, training, performance feedback, coaching, and resolving customer and associate concerns. It also supports special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signing, and pricing of advertised items. The Team Lead maintains product expertise, conducts product demonstrations, and carries out supervisory responsibilities in accordance with company policies and applicable laws. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in meeting departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help provide a pleasant, productive, and legendary customer experience.
Assist with staffing, interviewing, hiring recommendations, training, performance appraisals, work scheduling, coaching, and associate motivation.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist in coordinating special events and maintaining pricing and UPC integrity, appropriate assortments, inventory accuracy, and advertised-item displays, signage, and pricing.
Assist with supervisory duties, including planning and assigning work, evaluating performance, addressing complaints, and maintaining a positive, harassment-free work environment.
Identify and evaluate customers’ needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.