Team Lead Hunting Clothing

Bass Pro Shops•Oklahoma City, OK

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Leader helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while providing a pleasant and productive shopping experience.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during the shift; occasionally use ladders, stairs, or ramps; communicate; perform repetitive hand and wrist motions; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces and noisy environments; and move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with team assistance as needed.
Ability to exercise independent judgment, analyze problems, assess needs, adapt broad guidelines, and make recommendations affecting policies, procedures, and practices.

Nice To Haves

Supervisory experience.

Responsibilities

Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Assist with staffing, interviewing, selection recommendations, associate training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to foster positive customer relations and a productive, team-oriented environment.
Resolve customer and associate issues in coordination with the Group Sales or Department Manager and Human Resources Manager.
Deliver strong customer service and work toward above-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.