Hunting Team Lead

Bass Pro Shops•Gurnee, IL

6d•$18 - $21

About The Position

Under the supervision of the Group Sales or Department Manager, the Hunting Team Lead gives daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports the department’s sales, gross margin, inventory shrinkage, and payroll goals, and helps ensure a pleasant and productive shopping experience for customers. The Team Lead assists with staffing, interviewing, associate training, scheduling, performance feedback, and resolving customer and associate concerns. The role maintains product expertise, conducts product demonstrations, supports special events and merchandising directives, and helps ensure accurate inventory, pricing, signage, assortments, and displays. The Team Lead provides a strong customer experience by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. This position requires regularly standing or walking throughout the shift, with occasional ladder use, repetitive hand and wrist motions, machinery or vehicle operation, work in confined or noisy spaces, and lifting or moving objects. Light work includes moving objects up to 20 pounds constantly and occasionally lifting or moving objects up to 100 pounds or more with team assistance as needed. Starting pay is $18.00–$20.75. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and group presentations.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures; repeat motions involving the wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in tight or confined spaces and noisy environments; and move or lift objects up to 100 pounds or more with team assistance as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, training, work scheduling, performance feedback, coaching, and motivating associates.
Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.