Team Lead - Hunting

Bass Pro Shops•Concord, NC

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping create a pleasant and productive shopping experience. The Team Lead helps staff, train, schedule, coach, and motivate associates, and supports supervisory activities in accordance with company policies and applicable laws. The position also maintains product expertise, assists with special events and merchandising, and provides customers with product recommendations and information about programs such as CLUB Membership, VOC, and In-Store Pick-up. This is a full-time role. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to perform the physical requirements of the position, including standing and walking throughout the shift, occasional ladder or stair use, and moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team-lift assistance as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain plan-o-grams set by the Corporate Office.
Help ensure customers have a pleasant and productive shopping experience, and maintain a high level of personal customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to foster positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with coordinating special events; maintaining pricing and UPC integrity; determining assortments; ensuring inventory accuracy; and displaying, signing, and pricing advertised items properly.
Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Assist customers with buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical, dental, and vision coverage.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.