Team Lead - Hunting

Bass Pro Shops•Concord, NC

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Leader supports departmental sales, gross margin, inventory shrinkage, and payroll goals; helps staff, train, schedule, coach, and motivate associates; and works with management and Human Resources to resolve customer and associate concerns. The position also maintains product expertise, supports special events and merchandising directives, and helps ensure pricing, inventory, displays, and advertised items are accurate. The Team Leader provides a positive shopping experience by identifying and evaluating customer needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role is performed within company policies and procedures and includes exercising independent judgment to address problems and make recommendations affecting practices.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the physical requirements of the role, including standing or walking constantly and moving objects up to 20 pounds constantly; occasionally lifting or moving up to 100 pounds or more with team-lift assistance as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms as directed by the Corporate Office.
Help ensure a pleasant, productive shopping experience and maintain strong customer service results.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, weekly scheduling, coaching, and motivation of associates.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Help carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning and assigning work, evaluating performance, addressing complaints, and maintaining a positive, harassment-free work environment.
Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.