Clothing Team Lead

Bass Pro Shops•Lavista, NE

About The Position

Under the supervision of the Group Sales or Department Manager, the Clothing Team Lead provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure an enjoyable and productive shopping experience. The Team Lead supports staffing, interviewing, training, scheduling, coaching, and performance evaluation activities. They resolve customer and associate concerns with department leadership and Human Resources, maintain product expertise, and assist with special events, pricing and UPC accuracy, assortments, inventory, and advertised-item displays. They also help customers make informed buying decisions and promote programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts, including discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk throughout the shift.
Ability to move objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more with team lifting as needed.
Ability to occasionally use ladders, stairs, ramps, machinery, power tools, motor vehicles, or heavy equipment and work in tight spaces or noisy environments.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help provide a pleasant and productive shopping experience for customers.
Assist with department staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and work toward customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, and maintaining a positive, harassment-free environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.