Clothing Team Lead - Full-Time

Bass Pro Shops•Grandville, MI

About The Position

Under the supervision of the Group Sales or Department Manager, the Clothing Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities, while helping the department meet sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps staff, train, schedule, coach, and motivate associates, and assists with performance appraisals and resolving customer and associate concerns. The role maintains merchandising directives and plan-o-grams, supports special events and inventory accuracy, and helps ensure advertised items are properly displayed, signed, and priced. The Team Lead maintains product knowledge, conducts product demonstrations, and provides customers with product recommendations and information about programs such as CLUB Membership, VOC, and In-Store Pick-up. The position involves frequent standing and walking, communication, and moving objects up to 20 pounds. It may also involve ladders, machinery, power tools, motor vehicles or heavy equipment, confined spaces, noisy environments, and occasional lifting of objects up to 100 pounds or more with team assistance as needed. Duties are performed within company policies and procedures, with independent judgment used to analyze problems, assess needs, and recommend improvements. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and group presentations.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift and communicate frequently.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the Group Sales Manager or Department Manager in meeting departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help provide a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, scheduling, performance appraisals, coaching, and motivating associates.
Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and product knowledge; conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical, dental, and vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.