Team Lead

Wild Fork Foods•Plano, TX

16d

About The Position

The Team Lead brings the Store Manager’s vision to life on the sales floor by leading the team during assigned shifts and maintaining a welcoming, customer-ready environment. The role delivers Wild Fork’s “personal chef and friendly butcher” service philosophy and models the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The Team Lead coaches Sales Associates, supports onboarding and product knowledge training, carries out operational routines, and helps create a store environment that customers enjoy shopping in and employees enjoy working in.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Ability to work in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including freezer exposure.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures (SOPs).
Identify operational gaps and escalate them appropriately.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D Steps of Service.
Provide a warm, engaging customer experience through product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, and help ensure customers feel welcomed, valued, and inspired to return.
Motivate the team to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations to support daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment.
Coach associates in the moment on product knowledge and selling behaviors to build confidence and support conversion.
Deliver on-the-job training for new team members, including product knowledge, service standards, and SOPs.
Support structured onboarding and ensure new hires complete required learning modules.
Provide associates with real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers.
Promptly report out-of-stocks, shrink concerns, and product quality issues.
Support accurate, timely planogram changes and promotional execution.
Complete daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support adherence to company policies and safety procedures.
Immediately escalate compliance risks or safety concerns to the Store Manager.