Full-Time Team Lead

Sky Zone•Roanoke, VA

1d•$16 - $17•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven person ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for helping the park run smoothly and delivering excellent guest experiences. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, maintaining operational excellence, safety compliance, and team accountability. The Team Lead provides on-the-floor coaching and support across departments, steps into operational areas as needed, communicates guest issues and safety concerns to management, and helps drive membership and program sales. Duties also include enforcing safety policies, completing incident reports when needed, following opening, closing, and shift procedures, and maintaining park cleanliness and readiness. Depending on the rotational assignment, the Team Lead may lead front desk service and sales; oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling; or manage café inventory and ordering, health and safety standards, equipment and attraction maintenance, cleanliness, and facilities projects. A Part-time Flex Lead option is available at some locations, primarily on weekends, to support service and engagement and cover breaks and time off for other Leads. The position is onsite and full-time, with evening, weekend, and holiday availability required. Compensation is $16–$17 per hour, based on qualifications, experience, and performance. Full-time employees receive medical, dental, and vision coverage, along with a 401(k) plan with company matching; 401(k) eligibility depends on age and tenure requirements. The application deadline is 09/12/2026, though applications are reviewed on a rolling basis until the position is filled.

Requirements

Must be at least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles; fast-paced experience is preferred.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to help where needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to Team Members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships and park programs.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are carried out consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach Team Members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
When assigned as Part-time Flex Lead at participating locations, provide weekend service and engagement support and cover breaks and time off for other Leads.