Firearms Team Lead (Full Time)

Bass Pro Shops•Nashville, TN

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in the firearms department. The role supports department leadership, sales and compliance, and oversees merchandise presentation, inventory control, pricing, stocking, sales enhancements, and customer service activities. The Team Lead helps ensure compliance with applicable firearms laws and company policies, guides associates in safe firearm handling and operations, supports department goals, and contributes to staffing, training, scheduling, coaching, and performance management. The role also assists with merchandising, inventory accuracy, special events, product knowledge, and customer buying decisions. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to exercise independent judgment within company policies, procedures, and objectives, analyze problems, assess needs, and adapt broad guidelines to achieve desired results.
Ability to stand and/or walk throughout the shift; occasionally use ladders, stairs, or ramps; communicate; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces; and work in noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more with a team lift as needed.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473 and 3310.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with department staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and achieve better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.