Firearms Team Lead, Full Time

Bass Pro Shops•Christiana, DE

12d•$18 - $21

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the firearms department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports department leadership in firearm sales and compliance with ATF, state, local, and company requirements, and helps achieve sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead guides associates on safe firearm handling, safety, operations, and customer experience standards. They help coordinate staffing, interviewing, training, performance feedback, scheduling, and associate development; resolve customer and associate concerns; maintain customer service standards; and support merchandising, pricing, inventory accuracy, product expertise, and special events. The position also assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. This is a full-time position. Starting pay is $18.00–$20.75. Benefits include retail, restaurant, resort, and conservation attraction discounts; medical, dental, and vision coverage; a Health Savings Account; a Flexible Spending Account; voluntary benefits; 401(k) retirement savings; paid holidays; paid vacation; paid sick time; and the Bass Pro Cares Fund.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift; occasionally climb ladders, stairs, or ramps; communicate constantly; occasionally perform repetitive hand, wrist, or finger motions; operate machinery, power tools, motor vehicles, or heavy equipment; move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with a team lift as needed; and occasionally work in confined spaces or noisy environments.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in firearm sales and compliance with ATF, state, local, and company requirements, including completion of required firearm forms.
Provide direction and guidance to Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms as directed by the Corporate Office.
Help staff the department by participating in interviews, recommending candidates, coordinating training, providing input for performance appraisals, and preparing weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Assist customers in identifying and evaluating needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.