Firearms Team Lead

Bass Pro Shops • Miami, FL

4d

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in the department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The role supports firearm sales and compliance with applicable ATF, state, and local laws, as well as company policies and procedures. It guides associates in safe firearm handling and operations and helps the department meet sales, gross margin, inventory shrinkage, and payroll goals.

The Team Lead supports staffing, interviewing, training, scheduling, coaching, and performance management. The role maintains merchandising standards, plan-o-grams, pricing and UPC integrity, inventory accuracy, product displays, and advertised-item presentation. It also helps coordinate special events, provides product demonstrations and knowledge training, resolves customer and associate concerns, and delivers a positive customer experience through needs assessment, product recommendations, and promotion of customer programs. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Two to four years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to meet the stated physical demands, including standing or walking constantly during a shift and moving objects up to 20 pounds constantly; occasional lifting of objects up to 100 pounds or more may be done with a team lift as needed.

Nice To Haves

• Supervisor experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in leading firearm sales and maintaining compliance with ATF, state, and local laws and company requirements, including firearm forms.
• Direct and guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
• Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Carry out merchandising directives and maintain corporate plan-o-grams.
• Help staff the department, participate in interviews, recommend candidates, coordinate training, provide performance appraisal input, and prepare weekly work schedules.
• Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve better-than-company-average customer service results.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory responsibilities, including interviewing, training, planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make purchasing decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED