Firearms Team Lead

Bass Pro Shops•Hazelwood, MO

11d

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the firearms department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead supports firearm sales and compliance with applicable ATF, state, and local laws, company policies, and required firearm forms. The position also supports department sales, gross margin, inventory shrinkage, and payroll goals; helps maintain a safe and productive shopping experience; and contributes to associate staffing, training, scheduling, coaching, and performance management. The Team Lead remains knowledgeable about products, conducts product demonstrations, assists with special events, and helps ensure pricing and UPC integrity, appropriate assortments, accurate inventory, and proper displays and signage. The role assists customers with buying decisions by identifying their needs and making product recommendations, while promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to perform the stated physical duties, including standing or walking throughout a shift and moving objects weighing up to 20 pounds constantly, with occasional team-assisted lifting of objects weighing up to 100 pounds or more.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473 and 3310 forms.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help staff the department, participate in interviews and selection recommendations, coordinate training, contribute to performance appraisals, prepare weekly schedules, and coach and motivate associates.
Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and work toward customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory functions such as interviewing, training, planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.