Firearms Team Lead
About The Position
Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the department. The role supports firearm sales and regulatory compliance, department goals, merchandise presentation, inventory control, pricing, stocking, sales enhancements, and customer service. The Team Lead also helps guide staffing, training, scheduling, performance feedback, and customer and associate issue resolution. The position maintains firearm product expertise and helps ensure safe handling, accurate forms and records, correct pricing and displays, and a positive, productive shopping experience.
Requirements
- High school diploma or equivalent.
- Two to four years of retail sales experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze certain reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Nice To Haves
- Supervisor experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state and local laws, company policies, and required firearm forms, including Forms 4473 and 3310.
- Guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
- Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Carry out merchandising directives and maintain corporate plan-o-grams.
- Help staff the department, participate in interviews, recommend candidates, coordinate training, provide input for performance appraisals, prepare weekly work schedules, and coach and motivate associates.
- Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager, while maintaining a high standard of customer service.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Help coordinate special events and maintain pricing and UPC integrity, appropriate assortments, inventory accuracy, and correct displays, signage, and pricing of advertised items.
- Assist with supervisory duties, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Help customers make buying decisions by identifying and evaluating their needs and recommending products.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
