Team Lead - Firearms
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales leadership and compliance with applicable firearm laws and company policies, while helping achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. The Team Leader guides associates on safe firearm handling and operations, helps maintain an excellent customer experience, and supports staffing, training, scheduling, coaching, and performance management. The role also maintains product expertise, merchandising and pricing standards, inventory accuracy, and advertised displays, and assists with special events. The position requires regular standing and walking and may involve lifting, ladder use, machinery, vehicles, confined spaces, and noisy environments. Starting pay is $18.00–$20.75 per hour. Full-time benefits include retail and attraction discounts, medical, dental and vision coverage, health savings and flexible spending accounts, voluntary benefits, 401(k), paid holidays, paid vacation, paid sick time, and the Bass Pro Cares Fund.
Requirements
- High school diploma or equivalent.
- Two to four years of experience in retail sales.
- Ability to calculate figures and amounts, including discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Ability to stand and/or walk constantly during a shift.
- Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with team-lift assistance as needed.
Nice To Haves
- Supervisor experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state and local laws, company policies, and required firearm forms, including 4473 and 3310.
- Direct and guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
- Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain corporate planograms.
- Help staff the department, participate in interviews and selection recommendations, coordinate training, prepare weekly schedules, and provide input on performance appraisals.
- Coach and motivate associates to support customer relations and a productive, team-oriented work environment.
- Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
- Maintain a high level of personal customer service and achieve customer service results better than the company average.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and proper display, signage, and pricing of advertised items.
- Assist with supervisory duties such as interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
- Help customers make buying decisions by identifying and evaluating their needs and recommending products.
- Promote programs including CLUB Membership, VOC, and in-store pickup.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical coverage
- Dental coverage
- Vision coverage
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
