Team Lead - Firearms

Bass Pro Shops•Concord, NC

5d•Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales leadership and compliance with applicable laws, company policies, and required firearm forms. It also helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals; maintains merchandising and inventory standards; and promotes a safe, productive, customer-focused department. The Team Leader supports staffing, interviewing, selection recommendations, training, scheduling, performance feedback, and associate coaching. The role resolves customer and associate concerns with management and Human Resources, maintains product expertise, conducts product demonstrations, and supports special events. It provides a positive customer experience by assessing customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and in-store pickup. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

Supervisor experience.

Responsibilities

Provide daily direction and guidance to department associates.
Support firearm sales and compliance with ATF, state, and local laws, company policies, and required firearm forms, including Forms 4473 and 3310.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Prepare task lists and execute merchandising directives and corporate planograms.
Maintain a pleasant and productive shopping experience and provide strong customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive team environment.
Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and display, signing, and pricing of advertised items.
Support supervisory activities, including planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a harassment-free workplace.
Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.