Firearms Team Lead

Bass Pro Shops•East Peoria, IL

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to department associates and supports firearm sales, regulatory compliance, merchandising, inventory control, pricing, sales enhancement, and customer service. The role helps ensure compliance with ATF, state, and local laws and company policies and procedures, including required firearm forms. It also supports departmental sales, gross margin, inventory shrinkage, and payroll goals; guides associates on firearm safety and handling; and promotes a positive, productive customer experience and team environment. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, performance input, and resolving customer and associate concerns. The position supports merchandising directives, planograms, special events, pricing and UPC accuracy, product assortments, inventory accuracy, and advertised-item displays. The role maintains product expertise, demonstrates products to staff, and helps customers make informed purchasing decisions, including promoting applicable programs. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to exercise independent judgment, analyze problems, and perform needs assessments.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in firearm sales and compliance with ATF, state, local, and company requirements, including required firearm forms.
Guide Sales Outfitters in safe firearm handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain corporate planograms.
Help provide a pleasant and productive shopping experience and maintain strong customer service results.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, weekly scheduling, coaching, and motivating associates.
Resolve customer and associate concerns with the appropriate managers.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory activities, including planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Assist customers with buying decisions by assessing needs and recommending products.
Promote programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Employee discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.