Team Lead - Firearms

Bass Pro Shops•Little Rock, AR

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead gives daily direction to associates in the firearms department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. It supports department leadership, sales and margin goals, inventory control, staffing, training, scheduling, performance management, and compliance with applicable firearms laws and company policies. The Team Lead maintains product expertise and helps provide a safe, productive, and customer-focused shopping experience.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, local, and company requirements, including required firearm forms.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain corporate plan-o-grams.
Help staff the department by participating in interviews, recommending selections, coordinating training, providing input for performance appraisals, and preparing weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and achieve better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Help carry out supervisory responsibilities, including interviewing, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
Maintain a positive, harassment-free working environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.