Firearms Team Lead

Bass Pro Shops•Green Bay, WI

9d•Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the firearms department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable ATF, state, and local laws, company policies, and required firearm documentation. The Team Lead helps achieve department sales, gross margin, inventory shrinkage, and payroll goals while promoting safe firearm handling and a positive customer experience. The Team Lead supports staffing, interviewing, training, scheduling, coaching, performance feedback, and resolution of customer and associate concerns in coordination with department leadership and Human Resources. The role maintains product expertise, conducts demonstrations, helps coordinate special events, and supports accurate pricing, inventory, merchandising, and displays. It also assists customers with buying decisions and promotes company programs. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to perform duties within company policies, procedures, and objectives; analyze problems; conduct needs assessments; and exercise independent judgment.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support firearm sales and compliance with ATF, state, and local laws, company policies, and required firearm forms, including Forms 4473 and 3310.
Guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
Support department sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain corporate planograms.
Promote a pleasant and productive shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training, performance appraisals, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory activities such as planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.