Team Lead - Firearms

Bass Pro Shops • League City, TX

4d

About The Position

The Team Lead - Firearms provides daily direction to associates in the firearms department under the supervision of the Group Sales or Department Manager. The role supports firearm sales and compliance with applicable ATF, state, local, and company requirements, and helps deliver a safe, productive, and customer-focused shopping experience. The Team Lead assists with department performance, merchandising, inventory control, pricing, staffing, training, scheduling, and associate development. The position also supports supervisory responsibilities and helps resolve customer and associate concerns.

Requirements

• High school diploma or equivalent.
• Two to four years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to stand and/or walk throughout the shift; occasionally use ladders, stairs, or ramps; communicate; repeat hand and wrist motions; operate machinery, power tools, motor vehicles, or heavy equipment; and work in tight spaces or noisy environments.
• Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

• Retail sales supervisor experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, local, and company requirements, including required firearm forms.
• Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
• Support department sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate planograms.
• Help provide a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, hiring recommendations, training coordination, performance appraisal input, and weekly scheduling.
• Coach and motivate associates to promote customer relations and a productive, team-oriented work environment.
• Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
• Maintain a high level of customer service and meet or exceed company customer service results.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems while maintaining a positive, harassment-free work environment.
• Help customers make buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED