Firearms Team Lead (Full Time)

Bass Pro Shops•Nashville, TN

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service, while helping lead firearm sales and ensure compliance with applicable laws, company policies, and procedures. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals; supports staffing, training, scheduling, coaching, and performance evaluation; and maintains a positive, productive, harassment-free work environment. The position also promotes safe firearm handling and strong customer experiences, maintains product expertise, supports merchandising and special events, and assists customers with purchasing decisions and company programs. This role requires standing and walking for much of the shift and may involve lifting and moving items, using ladders, operating machinery or vehicles, and working in confined or noisy environments. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
Ability to meet the physical requirements of the role, including standing and walking during the shift and moving objects up to 20 pounds constantly, with occasional team-assisted lifting of objects up to 100 pounds or more.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in firearm sales and compliance with ATF, state, and local laws and company policies and procedures, including required firearm forms.
Direct and guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with department staffing, interviewing, hiring recommendations, training, scheduling, performance appraisals, coaching, and associate motivation.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.