System Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in healthcare IT, Information Systems, or related field
• 3–5+ years of experience supporting eClinicalWorks (eCW)
• Strong understanding of clinical workflows
• Strong understanding of ambulatory EHR systems
• Proven experience managing cross-functional teams and vendor relationships
• Excellent organizational, problem-solving, and multitasking skills
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio)
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences
• Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Nice To Haves

• eClinicalWorks certification
• Experience with HL7 interfaces / API integrations
• Familiarity with revenue cycle workflows
• Experience with telehealth and patient engagement tools
• Knowledge of regulatory programs (MIPS, HEDIS, etc.)
• PMP, CSM, or equivalent project management certification.

Responsibilities

• Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.
• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.
• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.
• Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
• Work with APIs, HL7 interfaces, and data exchange processes.
• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.
• Work closely with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.