System Analyst

Mosaic Life Care•Saint Joseph, MO

About The Position

The System Analyst works under the supervision of the Director of Supply Chain Operations as the subject matter expert for systems supporting Supply Chain activities. The role maintains data integrity and system performance, supports scheduled maintenance, troubleshooting, and daily operations of Mosaic's Supply Chain Services systems, including MMIS, GHX, and other third-party platforms. The Analyst works with IT to help systems meet uptime and quality objectives and trains caregivers in hardware and software use, user competency, issue resolution, and workarounds. The Analyst may also support special projects such as training, reporting, spend and utilization analysis, and annual physical inventory. The role requires expertise in systems such as Infor, Oracle, and GHX, and supports users, suppliers, IT, and internal groups in maintaining, upgrading, securing, and improving Supply Chain systems. Travel to off-site locations may be required; out-of-town trips are no more than one week per trip.

Requirements

Bachelor's degree in Supply Chain, Business, Engineering, Finance, Computer Science, or a related technical field.
Advanced knowledge of Microsoft Office, Visio, Adobe, and Microsoft Access.
Five years of experience in Supply Chain or healthcare.
Advanced working knowledge of Infor, Oracle, GHX, Microsoft Office (including Excel, PowerPoint, Word, and Access), and Crystal Reporting software.
Demonstrated expertise in hardware systems and architecture, and ability to identify and understand the software and hardware systems used by Supply Chain Services.
Advanced technical reading comprehension.
Excellent verbal communication skills for explaining instructions and network issues in person and over the telephone.
Ability to write clear, concise letters, plans, reports, and memos using correct grammar and punctuation.
Ability to present information clearly and professionally, work under pressure and deadlines, manage multiple projects, and work well with others.
Ability to interpret data, analyze problems, maintain comprehension and concentration, and write, understand, and explain policies.
Sight and listening/visual ability for extensive reading and programming.
Ability to understand relationships between hospital departments and the flow of patient information.
Travel to off-site locations may be required; out-of-town travel may be required for trips of no more than one week.

Nice To Haves

Master's degree in Business, Supply Chain, Engineering, or Finance.
Five years of experience managing or supporting MMIS such as Infor and/or Oracle.
Experience in computer programming or systems analysis.
Experience with Tableau.
Computer programming experience is desirable.

Responsibilities

Maintain expert knowledge of Supply Chain Services systems, including Infor, Oracle, GHX, and the department web presence, and support standard IT and Supply Chain practices.
Manage user accounts and provide ongoing caregiver training on department hardware and software.
Act as liaison between Infor, Oracle, GHX, Mosaic, IT, and system users to support system performance, communicate issues, anticipate future needs, and support upgrades and enhancements.
Coordinate internal resources needed to implement and maintain systems and support quality uptime.
Evaluate system performance, issues, and needs; recommend prompt resolutions and support uptime and quality of Supply Chain systems.
Coordinate installation of software releases, maintenance, upgrades, and patches with IT and user groups; support patch installation and resolution of software problems.
Perform file recoveries, monitor file usage, and coordinate server file backup, recovery, creation, and removal.
Direct system management practices through policies that maintain Item Master integrity and quality.
Maintain system security by setting up individual caregiver access and terminating access when needed.
Write programs to extract data from MMIS, GHX, and other systems as required; create documents, reports, and analyses for stakeholders.
Support Supply Chain and Accounting during annual physical inventory.
Perform other duties as assigned.