IT System Analyst

Homestead, City of•City of Homestead, FL

5d•Onsite

About The Position

This position involves highly skilled technical and analytical work designing, developing, implementing, and supporting the City’s management information systems and departmental technology solutions. The IT System Analyst guides projects from initial concepts through deployment, ensuring systems meet operational needs, security standards, and performance expectations. The position reports to the DoIT Assistant Director and has no supervisory responsibilities. The role provides comprehensive application support and maintains enterprise software systems and their underlying servers, operating systems, virtualization platforms, and storage environments. It also supports ERP modules, oversees backup and recovery systems, assists with business continuity, troubleshoots complex technical issues, and contributes to system upgrades, patch management, lifecycle planning, and technical documentation. The analyst works with City departments and project stakeholders to understand needs, develop solutions, and support efficient service delivery. This is a full-time, regular, in-person position with a standard 40-hour workweek, usually five eight-hour days. Work hours may vary to support public service, and occasional work outside the standard week, including evenings, weekends, and holidays, is required. Duties and activities may change, and the description is not a comprehensive inventory of all possible assignments.

Requirements

Bachelor of Science degree in Computer Science, Information Technology, or a related field.
At least five years of experience in computer support or related technical roles.
Demonstrated experience supporting network and desktop operating systems, including installation, configuration, troubleshooting, and equipment repair.
Knowledge of Microsoft desktop and server operating systems, Microsoft networking technologies, TCP/IP, Microsoft Office Suite and Microsoft 365 applications, Microsoft SCCM, Microsoft Group Policy Management, CompTIA A+, Microsoft technologies, and Cisco technologies.
Knowledge of local area and wide area network administration, telecommunications systems, and related communications technologies.
Strong understanding of Windows servers, laptops, networks, and enterprise environments.
Extensive experience with O365, Microsoft Office Suite, and Microsoft Active Directory.
Experience configuring and troubleshooting cellular devices integrated with O365 applications and calendar services.
Experience with virtualization, cloud applications, and cloud management platforms.
Familiarity with technology support tools and diagnostic utilities.
Ability to resolve Level 1 and Level 2 software and application issues, including problem recognition, research, isolation, resolution, and follow-up.
Experience working in a multifaceted, real-world operational environment.
Valid Florida driver's license with a clean driving record.
Must pass a background screening process and comply with the City's Drug-Free Workplace policy.
Must provide documentation evidencing identity and employment authorization for completion of Form I-9.
Must meet the position's physical and environmental demands to perform essential duties and responsibilities.

Responsibilities

Consult with City departments to determine technical requirements, evaluate needs, and develop system solutions.
Test, debug, and validate programs, configurations, and system changes.
Deploy, configure, troubleshoot, and maintain enterprise software systems and supporting servers, operating systems, virtualization platforms, and storage environments.
Oversee backup, recovery, and business continuity systems to support data integrity, availability, and compliance with retention policies.
Analyze business processes, gather requirements, and develop or enhance technology solutions with departments.
Troubleshoot complex issues across network, server, application, and user environments, including advanced support and escalation assistance.
Participate in system upgrades, patch management, lifecycle planning, and documentation of technical procedures, configurations, and system architecture.
Ensure compliance with City policies, industry best practices, and applicable federal, state, and local IT regulations.
Assist in evaluating, testing, selecting, and implementing technologies that support organizational goals and long-term IT strategy.
Support ERP system modules through configuration, deployment, troubleshooting, and ongoing maintenance in coordination with departmental users.
Review project status, challenges, and progress with supervisors and project stakeholders.
Monitor and maintain the performance, reliability, and security of systems and technical infrastructure.