System Analyst, IT AMI Implementation Technology

CECONY•New York, NY

4h•$85,000 - $110,000

About The Position

The Advanced Metering Infrastructure (AMI) Systems Analyst is the technical lead for implementation and support of the AMI platform, including Meter Asset Management (MAM) and ProField Encore (PFE). The role requires knowledge of AMI technologies, networking, system and application software, and collaboration with Information Technology teams to support effective system testing and timely information delivery to company customers. The analyst also plans and implements infrastructure capacity over a five-year horizon using a cost-effective approach that keeps technologies current and the project within budget. The Systems Analyst works cross-functionally with Information Resources support teams and customers to improve system performance and meet corporate computing security requirements. As product owner for the AMI IT team, the analyst may participate in all areas of the project and work closely with AMI and Information Resources teams. The role supports critical AMI systems used in 24/7 operations, including systems handling field operations, meter assets, and data from smart electric meters, gas meters, and leak detectors.

Requirements

Bachelor's Degree and two (2) years of experience in an Information Technology (IT) related field, or Associate's Degree and four (4) years of experience in an IT-related field.
Knowledge of application support, troubleshooting, and debugging.
Exposure to systems design across one or more platforms and support for future system integrations.
Understanding of Waterfall, Agile, or other rapid application development methods.
Experience with technical documentation and communication to IT and business groups.
Experience managing and prioritizing product backlogs, planning sprint release cycles for continuous delivery, and ensuring product development delivers stakeholder value.
Experience collaborating with end users, business executives, partners, and development teams.
Strong written and verbal communication skills.
Demonstrated problem-solving skills.
Ability to stay organized, detail-oriented, and flexible while handling multiple assignments.
Strong technical aptitude.
Ability to work independently with minimal supervision.
Effective leadership skills.
Demonstrated analytical skills.
Driver's License required.
Ability to sit or stand to answer a phone and use a keyboard, mouse, and computer for the duration of the workday.
Ability to read small print and symbols.
Must be able and willing to work overtime and travel within Company service territory as needed.
Must be flexible with work hours, be on call, and respond to emergencies.

Nice To Haves

Bachelor's Degree in Information Technology or Engineering and two (2) years of experience in an IT-related field.
Exposure to methods relating to application design, software development, and automated testing.
Experience supporting a large infrastructure of systems.
Experience with SQL or other query tools, Azure DevOps, and Python.
Exposure to Grafana and dashboards created by IT.
A strong sense of ownership and willingness to speak up.
Collaborative, curious, empathetic, open-minded, and innovative approach.

Responsibilities

Contribute, with guidance, to the analysis of system problems and formulation of system changes.
Troubleshoot production application issues, review performance, and document results and root cause analyses.
Ensure Company safety, health, and environmental programs and safe work practices are followed for employees whose work is directed.
Adhere to the Way We Work Principles, Standards of Business Conduct, and applicable company procedures, including EH&S, EEO, discipline, and security requirements.
Contribute to software upgrades using consistent development practices, tools, common components, and documentation.
Support department goals through analysis of system problems and preparation for system changes and upgrades, including monitoring and documentation updates.
Gather and refine system requirements with business users and translate business needs into technical specifications.
Manage and prioritize product backlogs based on stakeholder feedback and project needs, plan sprint release cycles, and ensure product development delivers stakeholder value.
Facilitate Scrum meetings, remove obstacles, coach the team on Agile practices, and foster collaboration and continuous improvement.
Support ongoing enhancement and maintenance of IT systems in the company's AMI ecosystem.
Collaborate with system specialists on application improvements.
Work with vendors to deploy software fixes and support testing across AMI systems.
Assist in troubleshooting high-priority system issues and contribute to team knowledge sharing.
Prepare routine maintenance change management for production moves, including documentation, communication, and releases.
Maintain code integrity and organizational standards through version control and documentation practices.
Develop monitoring alerts and queries and train junior staff in day-to-day operations.
Participate in developing proactive, predictive, and preventative alerting procedures.
Perform other assignments as needed by the department.
Work non-business hours during emergencies, including possible nights, weekends, and holidays; be on call and respond to emergencies; work overtime and travel within Company service territory as needed.