IT System Specialist

Lucchese•Dallas, TX

1d•Hybrid

About The Position

The IT Systems Specialist analyzes, configures, administers, and supports endpoint, identity, and cloud infrastructure across Lucchese’s corporate and retail locations. The role supports 770 employees across 35 locations and requires broad technical systems expertise, independent judgment, and ownership in diagnosing complex environments, configuring enterprise platforms, and delivering reliable technology operations that support the company’s digital transformation strategy. The position covers endpoint administration, identity management, enterprise application support, retail technology deployment, and cybersecurity operations support. The specialist evaluates technical approaches based on systems knowledge and user needs, makes and documents configuration decisions, develops and improves procedures, and provides first-line support for enterprise applications. Work is hybrid in El Paso, Texas, or Dallas, Texas, with on-site work required. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. core hours, with occasional after-hours or weekend availability for maintenance, deployments, or critical incidents. The role requires 40–55 hours per week and approximately 10–15% travel, including an initial full week on-site at the El Paso/Dallas headquarters during onboarding.

Requirements

At least 2 years of hands-on experience in IT systems administration, endpoint management, or enterprise technical support in a multi-site or multi-location environment, or equivalent experience and education demonstrating the required technical depth.
Demonstrated experience with an MDM platform such as JumpCloud, Microsoft Intune, Jamf, or equivalent, including device enrollment, policy configuration, and compliance reporting.
Working knowledge of Microsoft Entra ID and Microsoft 365 administration, including user provisioning, license assignment, group management, and conditional access.
Ability to independently troubleshoot complex hardware, Windows 10/11 and macOS, networking, and cloud application issues.
Solid understanding of LAN/WAN networking fundamentals, including TCP/IP, DHCP, DNS, VPN, Wi-Fi, and duplex settings, and ability to diagnose connectivity issues at corporate and retail sites.
Experience providing first-line support for enterprise business applications such as Salesforce, NetSuite, or similar SaaS platforms.
Familiarity with IT security fundamentals, including endpoint hardening, MFA enforcement, patch management, phishing response, and incident documentation.
Strong written communication skills and ability to author technical documentation, runbooks, and user-facing guides.
Excellent customer service and ability to explain technical issues in plain language to store staff and executives.
Familiarity with ticketing systems and a track record of clear, timely documentation and SLA adherence.
High school diploma or GED required.
CompTIA A+ and Network+ certifications required or must be obtained within six months of hire.
Valid driver’s license required for multi-site travel.
Ability to work occasional after-hours or weekends for system maintenance, store deployments, or critical incidents.
Ability to travel approximately 10–15%, including an initial full week at the El Paso/Dallas headquarters during onboarding and periodic travel to retail stores.
Ability to sit for prolonged periods and work at a computer; lift and carry up to 50 pounds; bend, kneel, reach, and work in telecommunications closets and under desks; and see, hear, and communicate effectively.

Nice To Haves

Associate’s degree or higher in Information Technology, Computer Science, or a related field.
Microsoft Certified: Modern Desktop Administrator Associate, MS-900, or AZ-900 certification.
JumpCloud Administrator certification or equivalent MDM platform certification.
Experience supporting retail point-of-sale systems such as Teamwork Commerce, Lightspeed, or similar.
Familiarity with the NIST Cybersecurity Framework 2.0 or similar security standards.
Experience with Azure Automation, PowerShell scripting, or similar IT workflow automation tools.
Exposure to system integration platforms such as MuleSoft or data platforms such as Snowflake in a support capacity.
Prior experience in a lean IT team of 1–10 staff supporting 500+ employees.
Experience in a luxury retail, omnichannel, or manufacturing environment.

Responsibilities

Administer and configure employee endpoints using JumpCloud MDM, including device enrollment, security policies, macOS and Windows configurations, and hardware standards.
Determine device policy configurations based on role, location, and security requirements; evaluate and adjust policy effectiveness.
Maintain the device asset register, manage the three-year hardware refresh cycle, and coordinate hardware procurement.
Image, configure, and deploy laptops, desktops, and peripherals for new hires, moves, and refreshes.
Manage the user lifecycle in Microsoft Entra ID and Microsoft 365, including account provisioning and deprovisioning, license assignment and audits, conditional access policies, groups, and permissions.
Coordinate onboarding and offboarding automation with HR and ADP via Electric.ai to ensure timely access provisioning and termination.
Manage user accounts, permissions, and access requests; enforce least-privilege access and document access changes.
Conduct periodic access reviews and flag anomalies to IT leadership.
Provide first-line technical support for Microsoft 365, Salesforce CRM, NetSuite ERP, Teamwork Commerce POS, and Adobe applications.
Troubleshoot complex enterprise application issues, identify root causes, evaluate solutions, and route issues beyond first-line scope to vendors or implementation teams while tracking and documenting resolution.
Assist with user onboarding and training as new business applications are introduced.
Configure and deploy standard IT kits at new retail locations, including Teamwork Commerce POS terminals, Ubiquiti Wi-Fi, Verkada security cameras, and Azure AD / JumpCloud SSO integration.
Evaluate site-specific technical conditions and document configuration decisions for store deployments; target deployment within one business day per new location standard.
Provide on-site and remote connectivity and device support to stores, coordinating with staff to minimize downtime.
Perform moves, adds, and changes and support conference room and telephony systems.
Install and configure network devices and peripherals; troubleshoot LAN/WAN connectivity issues, including duplex mismatches, duplicate IPs, DHCP/DNS, VPN, and proxy configuration.
Perform basic connectivity assessments and escalate infrastructure-level issues with documented findings.
Support Wi-Fi configuration and network access control across store and corporate locations.
Author and maintain IT runbooks, onboarding/offboarding procedures, configuration standards, and troubleshooting guides; develop and improve procedures.
Maintain ticketing system records with clear, timely documentation and meet operational SLA targets.
Advise users on methods and best practices to resolve and prevent recurring issues.
Monitor and respond to Arctic Wolf MDR alerts, including initial triage, security-event analysis, endpoint containment, and escalation with documented findings.
Enforce patch compliance and endpoint security baselines and support implementation of the NIST CSF 2.0 framework.
Assist users with phishing reports and basic security-awareness questions and escalate incidents according to procedures.
Monitor endpoint security agent health and follow security-team remediation guidance.
Assist with administration, testing, and validation of integrations across MuleSoft, Snowflake, and Salesforce.
Identify and document data-flow issues and coordinate resolution with vendors and IT leadership.
Support project-based work as directed by IT management.
Provide customer-focused support, communicate with users and stakeholders, and confirm issue resolution before closing tickets.