Jr. IT System Specialist

HealthCare • Phoenix, AZ

4d • Onsite

About The Position

The Junior IT Systems Specialist is a part-time, on-site intern role providing hands-on technical support to staff located at the Pharmacy. The position serves as a first point of contact for routine technology issues and helps keep daily business operations running without interruption. Day-to-day work spans desktop and hardware support, user account administration, printer and peripheral troubleshooting, and equipment setup. It is a fast-paced, people-facing role for someone who enjoys practical problem-solving and wants to build a foundation in enterprise IT support.

Requirements

• Basic knowledge of troubleshooting common technology issues.
• Customer service experience and comfort helping people solve problems.
• Personal or professional experience working with Windows computers.
• Organized, dependable, and able to follow through on support requests.
• Comfortable asking questions and escalating issues that are outside their level of expertise.
• Enjoys hands-on work and is interested in building technical skills in a real-world IT environment.

Nice To Haves

• Currently or previously enrolled in a higher education program related to Information Technology or a similar field.
• Experience working with Active Directory.
• IT certifications such as the Google IT Support Professional Certificate or CompTIA A+.

Responsibilities

• Troubleshoot and resolve routine Windows desktop and operating system issues.
• Assemble, configure, deploy, and repair desktop workstations, laptops, printers, mobile devices, and peripherals; diagnose hardware faults and coordinate repairs or replacements as needed.
• Image and install operating systems, productivity applications, drivers, and routine security updates.
• Handle Active Directory tasks, including creating user accounts, resetting passwords, clearing account lockouts, and managing basic system access.
• Install and maintain printers, resolving driver, print queue, and connectivity issues.
• Perform cable management and keep workstation and equipment areas organized, labeled, and standards-compliant.
• Respond to walk-up and ticketed support requests, prioritizing them and following through to resolution.
• Recognize complex or unresolved issues and escalate them to senior IT staff with clear, complete details.
• Accurately record work performed and solutions, and keep asset and inventory tracking sheets up to date.
• Assist with other day-to-day IT operations and projects as assigned.

Benefits

• Medical coverage with PPO and HSA plan options.
• Company-funded HSA contributions from $2,000 to $4,000 annually.
• Dental and vision coverage.
• 401(k) with company match and eligibility from day one.
• Paid time off and company holidays.
• Paid parental and pregnancy disability leave.
• Company-paid life and AD&D insurance.
• Employee Assistance Program (EAP).
• Employee discounts on travel, entertainment, fitness, dining, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed